hounslow council complaints about neighbours

The complaints responses did not sufficien, detail its investigation into the handling of the issues raised. the steps youve taken to try to settle the dispute, the problems that you are having in your home and/or its garden or yard because the hedge is too tall, how you think the hedge is adversely affecting the reasonable enjoyment of this property, take any action that could result in the hedges death or destruction, trim the hedge to a height less than 2 metres above ground level. Before approaching your council you should always try to compromise with your neighbours. You can ask the police to get involved when your neighbours are rowdy or inconsiderate, damage your property or dump rubbish. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. However, there is no evidence of the landlord opening an ASB case, of it referring the case to its ASB team or interviewing the neighbour or his care worker to discuss the allegations. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. Hounslow Council (202001964) - Housing Ombudsman If tenancy action is being considered against a person who may be at risk, the HO must be confident that everything possible has been done to resolve the issue using alternative remedies. Talk to your neighbour face to face if you can - make a note of what you agreed. The resident emailed the landlord later on 16 April 2020 to convey his dissatisfaction with its response, highlighting that the wording implied he had. To what extent does the hedge block light or views, even if there are gaps in the greenery or between the trees or shrubs? Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Inquire About the Details of a Recent Complaint. You have rejected additional cookies. For example, the hedge might help to make the area an attractive and pleasant place. How to complain about a neighbour to the council | The Sun If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. We also use cookies set by other sites to help us deliver content from their services. Complaints about pay rise for councillors. This was appropriate as incident diary sheets provide first-hand evidence of incidents. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. The landlords ASB policy also says it will maintain contact with the reported of ASB throughout the case who must be update on the progress of the investigation. On 24 March 2021, the landlord provided an update to the resident. 020 8583 2000. hounslow and richmond community healthcare nhs trust. On receiving the residents report on 6 March 2020, the landlord interviewed the resident and asked him to complete incident diary sheets. This should include a likely timeframe for any action outlined. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. The landlords policy says on receiving the initial report, the HO would make an initial assessment to determine a plan of action and to make a referral to the ASB team for Grade 1 & 2 cases. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. The council can order your neighbour to take action to stop the problems with the hedge happening again. the landlord made a safeguarding referral in respect of the neighbour. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. They must also think about effects on the neighbourhood. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. If your neighbour has broken the law It is evident the neighbour is suffering from serious mental health issues. You can make a complaint, like I did before and nothing happens. This includes occasions when it failed to respond to the residents communications within a reasonable timeframe, only responding after the resident contacted, a response. Search for 'trees' on your council's website to find which department to contact. Chapter 9 of High hedges complaints: prevention and cure gives detailed guidance on enforcing remedial notices. There is no evidence of the landlord logging a complaint prior to April 2021. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. There are also over 60 community events and street parties will be taking . If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. As the landlord found no actionable evidence of noise issues, it stated that mediation was the best option to resolve matter. Neighbour nuisance and anti-social behaviour - Local Government and Advice for people affected by child abuse. This and the lack of detail and explanation given in its responses was unreasonable and evidence of poor complaint handling. The Local Government Ombudsman is the final stage for complaints about councils. i think you only have to inform a purchaser if there is an actual dispute and its within the last 12 months. Before you cut a tree, check if its protected by a Tree Preservation Order. It is bounded by Isleworth to the east, Twickenham to its south, Feltham to its west and Southall to its north. Shortly afterwards, the landlord undertook a risk assessment and began engaging with other agencies about what action could be taken to address the situation. They might be able to deal with the disagreement on your behalf. The landlord emailed the resident on 12 August 2020 confirming that they had visited the neighbours flat. It is always better if neighbours can resolve their problems informally, and many noise (and other) problems can be resolved this way. If youve taken the steps listed in Over the garden hedge and can answer yes to all the points listed below, the local council is likely to be able to consider your complaint. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. You must tell your neighbour in advance if a tree surgeon needs to go on their land. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. The landlord replied on the same date advising that it appreciated that the issues were reported over 12 months ago but they had not yet been resolved. It said it would provide an update as soon as possible. This notice sets out what must be done to the hedge and when it must be done by. The STANDS4 Network. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. You will need to explain what, and how serious, those problems are. Despite the resident making further reports to the landlord of the same issue in January and March 2021, there is. I honestly don't know where they found the time to sleep. We had a similar issue with students that went on for about 11 months. What to do if you think your neighbours are smoking weed If you do anything more than trim overhanging branches, your neighbour could take you to court for damaging their property. "Hounslow." Its often best to find a compromise, for example sharing the cost of pruning a hedge even though you think your neighbour owns it. Initial complaints should be directed to Hounslow Council directly. It asserted that it had appropriately arranged for the resident to meet with his neighbour to discuss the issue. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. Contacting Hounslow Council | London Borough of Hounslow From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. It is understandable that due to the ongoing issues experienced and the safety risk posed by some of the neighbours ASB, the resident seeks a permanent solution to the situation. On 29 May 2020, the landlord replied to the resident apologising for the noise he was experiencing. Resolving neighbour disputes: Overview - GOV.UK On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. If the problem continues, youll need to get help from a solicitor who specialises in neighbour disputes - but this will be expensive. High hedges: complaining to the council - GOV.UK Generally if the noise is loud and occurs often - especially at night - it can be considered unreasonable. That may include the date and time of the incident and how it affected them. Having reviewed the actions taken it was satisfied that the case was managed satisfactorily. The legislation specifically says that councils cant deal with problems caused by roots. Before referral to court the HO must undertake an assessment to establish whether the possible outcome of any court action would affect the health and safety of any person in line with the Equality Act. In her report she says the Council did not take a homelessness application from him as it should have done because it considered he was not 'in priority need'. This means your noisy neighbour must stop making the noise or face legal action. I have to say I am amazed how protected these people are. Hounslow is the principal town in the London Borough of Hounslow. On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. Complaining about your neighbour This advice applies to England If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can.

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