universal containers wants to notify support manager

How should the consultant recommend the report be created? C. Assign users the Service User license on their User record. B. 4.All Case buttons will be converted to Actions in the Case Feed. B. An enterprise resource planning system. FALSE A. C. Number of open cases per day How should a consultant deploy this permission set to prod? E. A separate .csv import file is uploaded for each article type. C. Approval Processes Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. A. Assign users to a Permission Set granting the Service User license. Which three features are available only in Classic? 1.A Default Case Team on each User's record Which. D. Time to Answer, A. Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field? FALSE Branded site A. D. Identify those cases and assign to the closure team, C. Supervisors to investigate those cases Select yourself as the user to notify, and from Notification Template, click the lookup icon to add a template to see how this works. 4.All Case buttons will be converted to Actions in the Case Feed. B. D. Number of attempts to contact. Record Types D. Review existing cases for an account. B. Validation rules on case process field WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. Choose 2 answers. A. B. Leverage Live Agent for web-based chat Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. C. Offer supports through Facebook and twitter. A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Multiple Monitors Components Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. Ties the Chatter message to a topic En kosmetisk kirurg vil at du skal ha din ideelle vekt for f en vellykket prosedyre, Poenget: Kosmetisk Kirurgi Og Kroppen Din, Solid Kosmetisk Kirurgi Informasjon Nr Du Vurderer Dette Alternativet. In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Create a data retention plan that archives or purges Cases at regular intervals. Use a workflow rule with an action Which two configurations should a Consultant use when deploying the What is the recommended solution to meet the requirements? Which two methods should be used to enable the customers on the Community? Use a validation rule A. B. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. Which two recommendations should a Consultant suggest to help decrease customer wait times? Which two features requires Service Cloud? FALSE Grant authors access to the FAQ records type. Customer Engagement Score Choose 2 answers Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 options. 3.Ensure the event is scheduled for times within the Start and End of Day hours. C. Enable service contracts and entitlements How should a Consultant provide Suggested Article functionality to Lightning Service Console users. 3.Ensure the event is scheduled for times within the Start and End of Day hours. Prepare, Plan, Text, Execute, Validate The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. Du kan kanskje motta erstatning. C. Number of open cases per day The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management. D. Data loader, change sets, and Force.com Excel Connector. can a Consultant migrate the file attachments? What metric should a contact center manager use to analyze Enable the list to be pinned in the console. with the case view WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. 2.Auto-response Rules What are two key considerations for this integration? B. Fast2test material do not contain actual Oracle Exam Questions or materials. With the appropriate Profile permissions enabled, what change will users see? Which three metrics should the contact center manager analyze? D. Waterfall, A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter Er du redd for f plastisk kirurgi p grunn av hva andre vil si? B. Returns a link that returns a post with the same reference, How is the hash mark (e.g., #salesforce) used in chatter? Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. A. An App builder needs to create a relationship between the project object and the related client Account record. B. In which situation is the Case Contact notified when a support representative adds a new case comment? A. Force.com IDE Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import. A separate .csv import file is uploaded for each data category This will involve servicing several thousand new customers. Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. Average Handle Time A. En kosmetisk kirurg vil at du skal ha din ideelle vekt for f en vellykket prosedyre. answers The product development team needs to be alerted on high-priority cases for specific products. 4.Configure the Case Auto-Response Rules. Which reporting solution should the Consultant recommend? A. Workflow rule Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. A. answers. A. Create a Lightning email template to send the article to the customer. ANSWER Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization. 3.Implement a Lightning Partner Community with Knowledge C. Deletes posts, A. C. Utility Bar Which implementation should the consultant recommend? C. Post report information on Chatter. Hvis prosedyrene er sentrert rundt kroppskonturering, m du huske at dette ikke er en vekttapsprosedyre, men bare vil forbedre kroppsformen din noen f grader. 1.Cases will use Feed Layouts rather than standard Page Layouts. Hvis du tror at kostnadene for kosmetisk kirurgi er for hye i USA, br du vurdere gjre operasjonen i India eller Mexico. E. Case hover, A. Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. C. Create a report using the Case Historical Trending report type. B. WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. Create a Process Builder with Scheduled Actions. D. Measure & reward agents based on the # of new articles approved for publication, B. B. Question 2 D. On the Calendar right hand panel. Verify that users are assigned the Chat feature license. answer choices Territory Management and Teams C. Embed case feed functionality within a visual force page. Question 6 Which reporting solution should a consultant recommend? Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. Choose 2 answers Returns a link that returns a post with the same reference A. The contact center at Universal Containers offers support through phone, email, public website, and a Community. The company wants standardized contact center processes and reporting implemented in its centers worldwide. B. The Support Team cannot see the Inventory object tab. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. Have agents provide Customers with Community registration instructions when working a case. Fast2test doesn't offer Real (ISC) Exam Questions. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer? Assignment rules automate support processes. Validation rules verify that the data a user enters in a record meets the standards specify before the user can save the record. D. Configure Service Contracts. B. B. A. Universal Containers wants internal support requests to be directed to any of the IT representatives. Average queue time per agent D. Sites, UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. D. Number of cases escalated Create a Custom Report type with activities as the primary object. D. Assign users a profile with access to the service console app, B. Number of closed cases After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Sjekk online vurderinger. C. Use the Files Related List on each article to add files to your articles. D. Article Types, Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by contact center agents. Assets D. Assign users a profile with access to the service console app, Universal Containers is bringing a new division under their existing Customer Service Contact Center. All certification brands used on the website are owned by the respective brand owners. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. A. Optimize queries to reduce the scope of Cases included with each search. WebFind company research, competitor information, contact details & financial data for UNIVERSAL CONTAINER SERVICES LIMITED of MANCHESTER. C. Create a report using the Case snapshot report type Choose 2 The original case CANNOT be closed until all RMAs and FSRs are closeD. C. Enable the "History" component within the Salesforce Console for Service. Percent of cases closed meeting the defined SLA C. The specific quick action must be added to the case Feed. FALSE Which approach should a Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. Choose 3 There are two correct Attachments and .html files must be referenced in a corresponding .zip file 2.Auto-response Rules C. Assign users a sharing rule with access to the service console app First Call Resolution 3.Enable Case Comment Notification to Contacts. Use workflow rules to send an email to the customer A knowledge management system Create a custom web service to handle invoice inserts and updates from the billing system The goal of the site is to enable community members to access, create, and manage cases online. 4.Case Escalation Notifications. Perform data cleaning Universal containers want to identify potential delays in the customer support process. B. Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? Create a new record type. D. Knowledge articles created by call center agents. C. A workforce management system C. Multi -monitor support E. Chatter Answers. Users, accounts, contacts, cases C. Enterprise admin Quick Actions must be enabled in the org. If you have any question please leave me your email address, we will reply and send email to you in 12 hours. Universal Containers wants to measure the efficiency of its contact center . While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. Which customer requirement would require the use of Email-to-Case? CK is preparing to launch a public kno base for customers that will have 2,500 articles. Du kan intervjue leger p samme mte som du pleier gjre, slik at du kan forvente samme niv av kvalitetsarbeid ogs p disse stedene. WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. D. Agent skill-based routing and predictive dialer, A. C. Public Knowledge, Which two areas can an Administrator make Open CTI features available to users when building a E. Assign users to a call center, A Company sells two products, each with its own maintenance schedule. A. Which approach should the Consultant use for data migration? # of articles per agent To meet these requirements, which Which three recommendations should a consultant make to meet this requirement? On the left sidebar of Salesforce Classic 3.Implement a Lightning Partner Community with Knowledge C. Plan, Prepare, Test, Execute, Validate Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. Get the latest business 3.Case Feed Layout Actions A. Quick Text Set up Email-to-Case to efficiently resolve customer issues. Ensure that at least 60% of the code is covered by unit tests before deploying to production. Which metric should UC consider when designing the contact center? Choose 3 answers A. 1.Use a task for an all-day event because then no time fields are needed. to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case, Add the knowledge related list to the case record page, Add the knowledge tab to the service console, Add knowledge component to case record page, Add knowledge data categories to each case. A. Use escalation rule to send an email B. B. B. C. Report that displays # of cases with articles attached during the past 2 months Enable the "Access Recent Items" user permission on the user profiles. Universal Containers support manager wants to share product-specific information with their. 3.A Case Assignment Rule to associate the Case Team B. Choose three answers Now any cases that havent been closed in 5 hours are assigned to the right person. 2.Owner Assignment Notifications 3.All Case fields will be added to the Chatter Feed Tracking. This is negatively impacting customer satisfaction. a queue when specific case criteria are selected by an agent working the case. B. Du br vurdere flgende nr du vurderer en mageplastikk. Agents can use telephony on a wide range of browsers and operating systems while only developing once. The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. D. Cases, You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. C. Identify active Customers and send them registration instructions via email. Create a custom list view for cases, contacts, and orders and pin them to the side bar. B. Force.com migration tool, Force.com IDE, and change sets B. The Chat Transcript and Case are transferred. D. Case Assignment Rules, UniversalContainers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. Which two recommendations should a consultant suggest to help decrease customer wait times? D. Create an org development model. Manager use to measure the success of the implementation? Enable article customization for open cases. All Rights Reserved, Good Friday Sale - Limited Time 65% Discount Offer -, Free Service-Cloud-Consultant Questions Attempt, Newly Released Salesforce Service-Cloud-Consultant Exam PDF, Salesforce Service-Cloud-Consultant Based on Real Exam Environment, Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant New Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). Create a dashboard for articles submitted by agents & approved for publication Record Types Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. 3.Create a Workflow Rule that checks for a blank Owner field. A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Create a data retention plan that archives or purges Cases at regular intervals. B. Choose 3 answers B. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. Verify that users have access to the Chat buttons. C. Communicate updates to end user. the case view, A. B. C. On the footer of the Lightning Console B. E. Assign users to a call center, A. Configure call center definition Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types. A. Normalize database Which solution should be implemented to support this? This automatically assigns a user or queue to all cases that don't match any case assignment rule entries. 1.Configure Feed Tracking for Case Comments. Which solution is Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. 4.The System Administrator configures the Case Auto-Response Rules. C. Salesforce Content be accomplished? Choose 2 answers. D. Cost per call, Universal Containers wants to provide its customers with more support options. C. Attachment Types Average Number of days to close cases What should a System Administrator define to implement this requirement? Which method should the consultant suggest? Du br holde forventningene dine til resultatene av plastisk kirurgi realistiske. Create a dashboard for articles submitted by agents & approved for publication D. Recommend opening the case list view in a separate browser tab and use the window alongside A. B. Tag another chatter user D. Review existing cases for an account. Create a report using the Case Snapshot report type. Create a custom tab of type URL that displays a search page from the billing system The average attachment size was 34 MB. C. Create an Entitlement Process. WebUniversal Containers is implementing a CTI solution for its inbound service and support contact center. C. Add the Knowledge Component to the Service Console. Which two metrics should the Consultant recommend? Which two things will happen? What should be Developers can embed API calls and processes on web pages to automate call handling processes. Currently, the company handles only existing customers with support A. Force.com Sites Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting. Number of outbound calls per day These options let you create email templates for support users. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. Fast2test doesn't offer Real Certiport Exam Questions. Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. The product manager would like to be notified whenever a customer reports a new defect. Support Managers are noticing that many Agents are forgetting to perform this step. A. On-demand email to case Which solution should a consultant recommend? What should be considered when designing the contact center? WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. Contact Center management must be notified whenever an Open Case has not been touched for 24 3.All Case fields will be added to the Chatter Feed Tracking. A. However, customers that have been upsold new products are two times more likely to remain a customer. Enable templates for written responses. Update the case assignment rule to add the site member to the predefined case team.

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