merton council refuse collection complaints

About this website Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. %PDF-1.5 % 1 0 obj "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! No one turned up, all my items are still outside my front and it's bin day tomorrow. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Merton is divided into 20 wards, each electing three councillors. NO NOTICE DISPLAY NOT TO FEED BIRDS. Published by at 14 Marta, 2021. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. The findings don't paint a pretty picture for Merton. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. contact IPSO here, 2001-2023. The user-friendly interface will make it easier for . "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Editors' Code of Practice. contact the editor here. Disclaimer: . Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Actions Follow 1 follower I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. merton council refuse collection complaints | Promo Tim Those ads you do see are predominantly from local businesses promoting local services. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We will contact you if we need further information. Genuinely the worst council in London! If you have copied us in on your response to an FOI request, we will store I can confirm that the If you think it would help to publish regularly the information you have Merton - Stop Hate UK Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. A new way to report Fly-tipping in Merton - Merton Council Newsroom You can also appeal to the Information Commissioner at: Information Litter, fly-tipping and weeds on streets : Report it | Merton Council Ms X complains about the way the Council dealt with planning applications from a neighbour. It failed to consider her objections on one application then reissued the decision notice without keeping the original. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. It has agreed to apologise and pay her 250. endobj Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. The Council is at fault for charging Mr X for his care. Information Governance Team endobj "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. 07/11/2019 - Standards and General Purposes Committee (Item 7). #CostofLivingMerton. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Ms M has complained about the way the Council has handled the child protection case relating to her son. In this conversation. This website and associated newspapers adhere to the Independent Press Standards Organisation's Litter breeds litter. There is no empathy or support from Merton! Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Collections continue as normal on bank holidays except for Christmas and New Year. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Do you recognise these fly-tippers? As such, no further action is required and I have closed your complaint down. It looks filthy and affects everyones mental health. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. 4 0 obj They don't collect things on time and bins go missing and are not replaced. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. It is a London borough council, one of 32 in the United Kingdom capital of London. Jamie Dixon made this Freedom of Information request to Merton Borough Council That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. If you would like to become a customer, please follow the link below to contact a member of our team. On the day. Merton Council should be scrutinised for the poor procurement of . A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. 020 8770 5000. This was the response that I received. Update on recycling and rubbish collections | Merton Council Newsroom Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Booked a bulky waste collection which I paid for. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. It has agreed to pay Ms M 350 for the avoidable distress caused. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Statement from the Council Leader, Councillor Ross Garrod. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. DONT go there unless you've taken CALMING pill. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Complaints, comments and compliments | Merton Council Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Editors' Code of Practice. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). This site is part of Newsquest's audited local newspaper network. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Ms J complains the Council failed to meet her adult son's education and care needs. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Numerous photos of black rubbish sacks, furniture and. New Customers. Visit our elections pages to find out more or register to vote. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Kind regardsDavid BelloCustomer Care Team. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. SocietyWorks Ltd Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Report a problem with this page. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Find out more about presenting your bins on collection day. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Merton Council, Civic Centre, Morden, SM4 5DX. If you are complaining about Housing Services, we use a two-stage complaints process. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Report a fallen tree or other tree problem. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Feels like I'm on the phone to them all the time about waste collection. Smelly nappies anyone? You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please see As soon as I hear back from you we can continue processing your request. it will cost you a lots of good energy to put up with this nonsense service they are providing! If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. 6 September 2021 in Environment, Environment and Regeneration . The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. The Council took far too long to complete adaptations to Miss T's home. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. If you have any complaints regarding this post kindly . had logged the same issue. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. a method to determine when complaints were chasing progress on 2004 Information request. These adverts enable local businesses to get in front of their target audience the local community. Hopefully this answers your query? In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Foi Responses, I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. It is a London borough council, one of 32 in the United Kingdom capital of London. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. provided, please forward this message to [email address] Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Donate and support our work. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Merton and Veolia respond to rubbish complaints The Council has agreed to apologise and backdate a recent increase in her personal budget. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! We have also found it was at fault for the way it handled her complaint. Waste and Recycling - Melton Borough Council. If we are unable to do so, we will provide an explanation . RESOLVED: That Members noted People working there are so lazy, laid back and slow. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. question highlighted below. web site at [1]www.merton.gov.uk/foi. Information provided by various external sources. the Council has agreed a suitable remedy. We couldnt load the mail server logs for this message. The Head of Information site. well this shows the quality of the service. Issue - items at meetings - Annual Complaints report - Merton Council report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . All rights reserved. previous complaints or when multiple councillors from the same ward On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Telephone. The Council has agreed to send a revised invoice. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Contact Veolia Help and Support | Veolia UK Merton Council Complaints - Complaints Department The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Details for Christmas 2023 will be published in December. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. reason, such as dogs barking, loud music, or equivalent). - Accumulation of rubbish/waste (To clarify, I would like to know the The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Please try and keep your message as brief as possible. They don't collect things on time and bins go missing and are not replaced. number of complaints regarding large amounts of waste on private land, as The Council will remedy the injustice this caused with the actions listed at the end of this statement. Complaints and feedback - Sutton Council - Boundary disputes Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. In response to questions, the Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. inaccuracy or intrusion, then please Those ads you do see are predominantly from local businesses promoting local services. Environmental Health: 020 8545 3212. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Thank you for your Freedom of Information request detailed below. late waste collections since the contract with Veolia came into force in October 2018. . COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. Help us improve our site by giving feedback. Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 More information about the way we deal with information requests is on our It needs to apologise to Miss T and pay her 750. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. | BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. There was no fault in how the Council dealt with the school transfer. Verification can help ensure real people write reviews about real companies. regularly, and which is signposted from the Open Data pages of our web PDF Agenda Item 5 - London Borough of Merton However, the approved development would not have been different even if the fault did not occur. Waste collection is literally a joke here. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you have a complaint about the editorial content which relates to The Council should apologise for not responding to one of Ms J's complaints. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Waste and Recycling - Melton Borough Council Report a missed rubbish or recycling collection | Merton Council I apologise and offer to pick up the cigarette butt and put it in the bin. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. Merton Borough Council, Download a zip file of all correspondence. All product and company names are trademarks or registered trademarks of their respective holders. councils land. To submit information for inclusion on the website, please click onMy account. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. My friends come to the road and ask what is wrong with my street. Anyone can write a Trustpilot review. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. We provide commercial private land. Merton Council on Twitter of complaints on fly-tips: Can you confirm if this is correct please? Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. 020 8545 4634, Visible links We cannot say if the Council had considered this it would have refused any application. As a subscriber, you are shown 80% less display advertising when reading our articles. | These adverts enable local businesses to get in front of their target audience the local community. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Claim your profile to access Trustpilots free business tools and connect with customers. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Please note a further warning letter will be posted around the surrounding area of the incident. We aim to respond to all requests under This is not in accordance with the requirements of the law and guidance. Problems with this page? The Ombudsman has found no fault. If you escalate to the Information Commissioners Office (ICO) without had been exceptionally high during 2018/19 and that Members Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. a copy and close the entry in the FOI log. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. Contact the Web Team Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. opposed to fly tipping) Information not held. A Gannett Company. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. 2023 Trustpilot A/S. Help us protect your right to hold public authorities to account. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 <>stream services through our wholly owned subsidiary We use dedicated people and clever technology to safeguard our platform. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Enquires had doubled during this period. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. 1st April 2018 to 31st March 2019, for the following three points: PDF Further submissions about Waste, recycling and street cleaning Complaints are only taken about waste on public land. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Bins, recycling and commercial waste | Royal Borough of Kensington and Make sure you are registered to vote and have an accepted form of photo ID to take with you. Please call us on 020 8770 5000 to discuss your requirements. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. . Leave feedback or a compliment. Council Tax is too high just compared to Wandsworth council which is just neighbouring. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue.

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