openreach head office contact number
Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? Openreach has been awarded the status of 'Superbrand' for 2020/21. Report damage or a safety concern Broadband problems with new homes Myself and my team cover the whole of the UK. Our network is the largest in the UK. Keep your email factual. However, Ofcom found that there had been a misuse of the terms of contracts allowing the compensation payments to be reduced. Im sure you will get a response within a few days. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. Help and support; Contact BT; Back. Your complaint will be logged on our internal system and you will be provided with a unique reference number. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. Becoming independent We're committed to making sure we're improving our planet for generations to come. This is because although Openreach is the network provider, your relationship is with your Communications Provider. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. (business & personal). At Openreach, we pride ourselves on making sure we provide excellent customer service. Huawei is not permitted to supply the telecoms market in the US and a number of other countries because of concerns that its products include "backdoors" which could allow Chinese security services access to the equipment. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. In March 2017, after various negotiations with, and demands from, Ofcom, BT plc agreed to divest Openreach's staff and non-network assets into a legally separate company, Openreach Limited. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. Kelvin House, 123 Judd Street, London WC1H 9NP. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. Company number 10690039. For corporate enquiries only - call or write to us at our registered office: BT Group plc EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Find out more about our executive team who they are, where they came from and what they do for us. The actual figure? Hereis a selection of BT Complaints numbers andaddresses. They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics Monday to Friday 8am to 9pm. [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. Below are some executive team members name of Openreach corporate office United kingdom. Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. All rights reserved. [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. London Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. Someone from Openreach has asked for my bank details. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. This means were independently governed, and has helped us become a more autonomous and customer-focused business. Unhappy with Openreach work? Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. You can contact us through our chat facility. Go to Solution. We use some essential cookies to make our services work. Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! We learn from all the complaints we handle and use that insight to . Seemingly without fail,his secretary picks up the complaint and passes it to the right people. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. If you need help for other reasons, use the links below. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. Most of the operations handled from this Openreach corporate headquarter. These include cookies that allow the sharing of anonymous data with selected third-party partners. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. Your Service Provider is defined by the company that you pay your phone bill to. They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. Service updates. OPENREACH LIMITED. We also use them to offer content that's personalised and relevant to you. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. If you are a member of the Contact Lens Rewards Scheme and have a question about your membership - Call 0345 603 2020. We're regulated by Ofcom against key service and performance measures. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. We like to give our customers a personal, local touch. Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. Openreach Web: Openreach.co.uk Email: [email protected] High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either [email protected] or firstname.middle [email protected] For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. E1 8EE, Registered in England and Wales No. email your letterto the Complaints BT address below. [41][42] Between 2010 and 2012 the UK intelligence community initiated an investigation aimed at Huawei, with increasing urgency after the US, Canada and Australia prevented the company from operating in their countries. 0800 800 150. And were constantly developing, building and maintaining it to give you the service and speeds you need to run your daily life. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. due by These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. If you are a journalist, please contact the press office by one of the following options or by completing the online form. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers.
