steamship authority cancellation policy

This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Retweeted. Please consult the Customer Handbook for eligibility requirements. However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. When do Headstart reservations become available? and correct. A stock photo of a ferry entering Nantucket Harbor. The Steamship Authority said IT workers are looking into the impact of the attack. Are there any special precautions I should take while riding on the ferry? The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. Can I obtain a parking permit instead of paying the daily parking rates? Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. No additional passengers are included in the excursion fare. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). The customer generally will be issued a full refund less a $10.00 processing fee. Please contact the Group Sales office at [email protected] to request an application. Yes. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. Woods Hole, MA We strongly recommend that you check current parking availability on our mobile site prior to arriving at a specific parking lot. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. Student commuter book application for students attending college or technical school off-island, Public Service Announcement regarding cycle safety on Martha's Vineyard, Tips for getting assistance booking trips for off-island medical appointments, Helpful travel tips for Martha's Vineyard residents, Helpful travel tips for Nantucket residents. For more info, visit our Accessibility page. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. The company said safety is not an issue as the attack didn't affect radar or GPS capability. Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Click Here. Buy Tickets. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. Oak Bluffs, MA Please consult the customer handbook. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. You may either call or go in person to the terminal to place your name on the list. A bike shuttle bus is available every day throughout the summer season. My car won't start and I need to transport it off-island for repairs. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. That way, you'll have time to park in one of our off-site parking lots. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. 0 . The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. Further, we may tow any vehicle left in the lot beyond the time period for which a customer has paid for parking, and may then store the vehicle at any of our other facilities until the customer pays all additional parking charges due. Can I make a reservation to travel with a vehicle on a particular trip? What do I do? Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? Certain changes are not subject to the above restrictions. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. Like. As a result, customers traveling with us today may experience . You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. Yes. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Your reservation will be a ssigned a standyby number. Please consult the Customer Handbook for eligibility requirements. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. These PDF forms may be viewed with Adobe Acrobat Reader. Can I make a reservation even though I dont yet have any information about the car? Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. We accept reservations for vehicles on all of our passenger/vehicle ferries and routes. . Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. MV Times As the summer season steadily approaches, the Steamship Authority faces the possibility of. 02543, (508) 548-3788 The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. . If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Are there COVID-19 precautions passengers need to follow? Pets are welcome on board our ferries. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Check out our 'Ways to Save' for residents page! How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? How do I sign up to receive the SSA's eNews? Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. There is no parking at the Oak Bluffs Terminal. Please obtain a confirmation of your appointment with the details of the appointment (see below). We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. UPDATED Wednesday, June 9, 2021 - 11:30am.

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