value city complaints

Avoid the constant disappointment, and stay away. After a year and a half I am done fighting and losing their way. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. I stopped in to check on the options and prices for living room chairs now that I have more space at home after a recent move and can expand my furniture. So I had to opt for the dresser and bedside table w/o the bed frame, headboard and footboard bc I loved the other items. Get another truckwork a few extra hoursfigure it out! Never heard from anyone and the local manager never contacted me. Beware !!!! Best of luck! If you host a variety of family events, game nights, and large crowds in general, then the Mario 6-Piece Dual-Power Reclining Sectional is the ideal sofa for your home. After we decided to cancel our order, I called the store to speak with a "customer service representative. Really lumpy, sad looking couch! My boyfriend and I just moved into a new apartment and were looking to splurge a little bit on a nice coffee table. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. But when my eyes hit the prize at Value city I was sold. Alex was wonderful helping us find the right couch and chairs. They did not bring the wooden piece to keep the bed from breaking again. I was amazed how 4 grown men who WORKED THERE looked us directly in the face and didn't smile or anything just stared. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. They failed to deliver twice. I purchased a Zara bedroom set in March of 2021. Yes, it was the store's mistake and they Stand behind it.Robinson Center Values their Customers! Never. Send message. This is one of the most amazing times to be an online furniture shopper. The day before promised delivery, the store called and said. Our content is intended to be used for general information purposes only. Resolved. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. They will just piss you off badly!!! I was helped by Jeremy, who was phenomenal! 4 for happiest students and for best health services. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. He's awesome. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. Customer service is a joke here. Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. So a bit about me: I am a very patient, non hot-headed person. Copyright 2023 Consumers Unified LLC. From the the time I set my foot on The Value City Furniture Store on route 40. Thanks Al! Not ideal for the overly vain but a luxe feature nonetheless. Greg gave me a credit and removed the delivery fee. It's too bad, because all we wanted to do was reselect a piece from them. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Definitely not worth $1,200. Then I came back home and ordered a piece online for pick-up at the store. 25 minutes go by, I call back and call back some more and no one was answering the phones. Signed the papers and agreed on delivery date. 9 months later. Lets head to the dining room where some of the best memories are made. they are crooks. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. Thank you! I haven't had to order anything from them, so I can't comment to that. She was so impatient and sounded mad at me or something. Value City Furniture Review: Wardrobe - ComplaintsBoard.com 0 0. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. 2 bit piece of furniture! The Ballwin, MO. This site's sole purpose is to help you make the decision faster and with more peace of mind. You can find contact details for Value City Furniture above. Obviously they didn't want to make a sale. Placed my order for a lift chair in September and keep getting reasons for the delay. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. The salesman Mr. Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. THE WORST. Surprise! I spoke with customer service who agreed to free shipping for my "inconvenience". They said the table would be in and it was not in for another week after the date they told us. I purchased a sofa at Value City Furniture -- the two-piece chocolate bonded leather sectional called the Austin for $1089 total for the sofa to be delivered inside of my apartment. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Please be sure to read all fine print. The place is accessible and compared to other places they had a great prices. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - 7500 Brookpark Rd, Cleveland, Ohio - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services More Value City Furniture 51 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 11:00 AM - 7:00 PM See hours See all 27 photos Write a review Add photo Review Highlights Value City Furniture | Better Business Bureau Profile Drove to Value City this afternoon to talk with Johnathan. Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. Walked in looking for a living room set. I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. At least they aren't rude. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. Marble adds a modern flair to any interior design. I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. I've had some bad experiences with furniture deliveries in the Grand Rapids area. When I asked about when it would be replaced, I got the run around on the phone. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. Like all things you read on the Internet, understand there is no better judge than yourself. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. I will be forwarding this review to everyone. I received my occasional table within a week with free shipping. Very professional and good knowledge about products and services. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. I received a gift from a family member Just your average run of the mill furniture store. Heres the lowdown: Youve made it to the end of this Value City Furniture review. Shopping around a lot for a sofa and loveseat. Visit the brands store locator feature on their website to find a local store nearby. I'm the BIGGEST customer service person. 81 Unresolved. It has a variable purchase APR of 29.99% Here is issue number one: the store is unorganized and all over the place. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. And their furniture of course! Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. If I could give them 0 stars I would!. Anyone can write a Trustpilot review. Customer service and their inability to keep ahold of the details of their sales are pitiful. Day 11: Order was delivered and assembled. On 12/2, the delivery company came early. They also had a sale going on that I was interested in. Ask a Question. I am totally insulted because the errors has never been corrected and today VCF headquarters advised me to to go back to Pure Promise and call another company. Thanks Marla I appreciate your help. Just wanted something that looked nice. Saw a nice kitchen set. They arrived right at the beginning of the 2 hour window and got our sectional all set up in about 15 minutes. Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. Treat someone special in your life (including yourself) to this recliner for $1,200. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The delivery people came and as they were bringing up the bed set, they hit the wall and put a nice ding in the wall. If I could give them a zero I would. The manager didn't come out right away. The sale man was a bit aggressive but that is to be expected. Value City Furniture offers stylish, high-quality furniture at affordable prices. I will shop here again in the future but have no expectations for my next visit. Devon was so rude that I don't even know how she is employed anywhere much less in customer service. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. Their furniture is really not that worth the "Value" as they claim to be. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. They are dishonest and their practices are fraudulent. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! Yared. My husband and I came here because the furniture is more in our price range vs going to Ashley furniture. Such a nice experience, appreciate them, and we love the furniture. I would give 0 stars if I could. We were greeted at the door. Pay that extra $100 and go to Ashley instead. The customer service is meh, and the pick up area is kind of a mess. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. I'm only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. We went to the customer service desk to make the changes to the order. I'm talking holes in display couches. Your customer service is terrible. 22. So than I called the corporate office and was asked to also send pic. The delivery guys left out the middle slat to support the box spring and that's why it broke. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. The other two sets were correct. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. I was ok to pay it. I will probably NOT shop at VCF in the future for this reason alone. First off they didn't have tools and needed to use mine, strike one. Want to know more about working here? We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Our community is ready to answer. In fact, I believe the furniture w Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. What should have been a fun, exciting experience has been nothing but a nightmare. Absolutely horrible service! Lori provided excellent customer service with two returns and two repurchases. My furniture is being delivered tomorrow We enjoyed our experience with Value City. The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. Seriously, would someone accept 20% off for something that is not usable? Absolutely horrible customer service! The lady who answers the phone has the worst attitude. The pros: Affordable mattress options including name-brand varieties. The brand also offers loads of deals and discounts on its products, which make them accessible to a wide range of budgets. These items may be previous styles overstocked and may have final sale restrictions. 60 equal monthly payments required. He mumbled things I could not make out and never once smiled or acted at all happy to help. I found my couch online, ordered it to the store, then went to measure it in store and see if it'd fit through my narrow doorand sit on it of course. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. I was in the Glen Burnie store on 8/14/14 looking for a sectional sofa. Do not buy from this company. Do you have a strong desire to know which area rug you should buy based on your zodiac sign? More. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thankyou Value City Furniture. I will take the laminate wood floor boards and destroy you. I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. Seriously, would someone accept 20% off for something that is not usable? Now I see why this store has no customers every time I go to this location. Not very friendly in my opinion. It was a total rip off. They said yes. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. Russian missiles have struck warehouses reportedly storing ammunition at a railway depot in the Ukrainian city of Pavlohrad, in an apparent effort to . In the end, I found out that it was just some guy in a gray suit probing people. The furniture doesn't feel cheap. Ms. Smith refuse to provide it for me. 1 in the nation for best quality of life, No. When we opened it, the table was in really bad condition. It's really a shame because the furniture is nice but no way am I going there again as the overall feel was creepy druggies and snide remarks from the floor staff..strike 3. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. GO AWAY. Ukraine ammunition depot reportedly hit in wave of Russian missile In the next section of this Value City Furniture review, well dive into the brands top-selling pieces for your home. That's also what brought me in at this time. They are a furniture store. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. I can't vouch for it all. So I still have no bed after attempt two. He is our new go to guy! Anyway we took our time and made a great selection. I call back, multiple times again until someone answers. Years in Business: 75. Business Started: 1/1/1948. This chair has a hardwood frame with a distressed light brown leather polyester exterior. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. Worst service in the history of man kind. Top Alternative: Wayfair Closeout DealsUnlock The Coupons. I had been shopping all over town for a couple weeks trying to become educated on what I was looking for so I could make a wise decision. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." So, youre thinking about stocking up at the brand for all your homes needs. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call.

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